Strategic High Level Business & Operations Consulting for Start Ups to Midsize Companies. I care about helping small businesses create defined, productive, & people-centered business operations!
A quick overview of my experience:
Operations Strategy: ✅ Assessing current business operations plan through collaborative consulting and using SWOT analysis to figure out current standing.
✅ Creating Standard Operating Procedures to define & refine duties for teams
✅ Creating Improved business operations strategy and mapping out workflows in Whimsical, Lucidchart
✅ Creating clearly defined client and customer journeys to improve sales, client experience, and retention.
✅ Creating clearly defined team roles & responsibilities for better delegation & improved productivity.
I've taken a 100 members administrative team from unclear operational processes, conflicting job duties, no accountability, poor customer service to clearly defined job roles and business processes, improved customer service & buy-in from the CEO after seeing how the administrative team impacts their bottom line.
By helping you clearly define your customer journey & how the team plays a role within this journey. We can restructure your processes and procedures & help you build leadership & accountability amongst your team.
Business Planning & Development
✅ Strategizing your business model & offers ✅Pricing and monetization strategy ✅ Performing Competitive research to gather data for how you stand out in the market to help you position your service or product better. ✅ Initial Marketing & Lead GenerationStrategy